10% discount on your first 1STORDER purchases

Refund Policy

At MIORA , we want you to love your jewelry as much as we love creating it. But if, for any reason, you're not satisfied with your purchase, no problem—we have a clear and fair refund policy.

🔁 Returns

You can return your order within 14 calendar days of receipt, without needing to provide justification.

For the return to be accepted, the product must:

Be in perfect condition , with no signs of use.
Be in the original packaging and with all labels.
Be accompanied by the purchase invoice or proof of purchase.

📦 How to return

Before sending any return, please contact us for the correct instructions:

📩 Email: miora@miora.me

Once we receive the product and confirm that it meets the above requirements, we will issue a refund as follows.

💸 Refunds

Once the return is approved, the amount will be refunded to the same payment method used for the purchase, within 10 business days .

The shipping cost is non-refundable , unless the return is due to our error or manufacturing defect.

❌ Products ineligible for return

Jewelry worn or damaged by the customer.
Gift cards or discount vouchers.
Customized or made-to-order products.

⚠️ Exchanges

We don't accept direct exchanges. If you want a different product, you must request a refund and make a new purchase.

📍 Return costs

Return shipping costs are borne by the customer, except in cases of defect or shipping error.

❓ Do you need help?

If you have any questions about returns or refunds, we are here to help:

📩 Email: miora@miora.me
📱 Instagram: @miora.me

We're here to make sure you have the best experience possible 💛

OVERVIEW This website is operated by MIORA. On the website, the terms "we," "us," and "our" refer to MIORA. MIORA offers this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all of the terms and conditions, you may not access the website or use any services. Any new features or tools added to the store will also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of the Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes constitutes acceptance of those changes. SECTION 1 — ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have consent to allow your dependents to use this site. You may not use our products for any unlawful or unauthorized purpose, nor may you, in using the Service, violate any applicable laws. Violation of any of the Terms will result in immediate termination of your Services. SECTION 2 — GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and may travel over various networks to accommodate technical requirements. You agree not to copy, sell or exploit any part of the Service without the express written permission of MIORA. SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if the information on this website is not accurate or up-to-date. The content is provided for general information only and should not be used as the sole basis for making decisions. We may modify the content of the website at any time, but we have no obligation to update any information. SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products may change without notice. We reserve the right to modify or discontinue the Service without notice. We will not be liable for any price change, suspension, or discontinuation of the Service. SECTION 5 — PRODUCTS OR SERVICES Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit the sales of our products to any person or region. All product descriptions and pricing are subject to change at any time without notice. We do not guarantee that the quality of the products, services or information purchased will meet the user's expectations. SECTION 6 — BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order. We may limit or cancel quantities per person, address, or order. The user agrees to provide complete and accurate information for all purchases made. For more details, please see our Refund Policy. SECTION 7 — SHIPPING AND DELIVERY We ship throughout Europe, with delivery times varying depending on location. Shipping costs will be displayed at the time of purchase. We are not responsible for delays due to external factors. SECTION 8 — RETURNS AND REFUNDS The customer can request a return or exchange within 14 days of receiving the product, as long as it is unused and in its original packaging. Return costs are the customer's responsibility, except in cases of defects. Refunds will be processed within 10 business days. SECTION 9 — PRIVACY AND DATA PROTECTION Customer data is protected in accordance with the General Data Protection Regulation (GDPR). The information collected is used exclusively for order processing and commercial communications, when authorized by the customer. The customer may request the deletion or modification of their data at any time. SECTION 10 — INTELLECTUAL PROPERTY All content on the website (images, texts, logos, etc.) is protected by copyright. Unauthorized use of any material may result in legal penalties. SECTION 11 — THIRD-PARTY LINKS We may provide third-party links, but we are not responsible for any content, accuracy, or transactions conducted on those sites. The user should review the policies of these third parties before engaging in any transaction. SECTION 12 — COMMENTS AND FEEDBACK You agree that any comments you submit to us may be used without restriction. We are not responsible for third party comments posted on our website. SECTION 13 — PROHIBITED USES In addition to the prohibitions set forth in the Terms, the user is prohibited from using the website to: Illegal practices; Violate the rights of third parties; Send malware or spam; Collect personal information without consent; Any other abusive or fraudulent practice. We reserve the right to terminate accounts that violate these terms. SECTION 14 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY We do not guarantee that your use of the Service will be continuous, secure or error-free. You agree that your use of the Service is at your own risk. SECTION 15 — INDEMNIFICATION You agree to indemnify and hold MIORA harmless from any third party claim or demand arising from your breach of these Terms. SECTION 16 — TERMINATION These Terms are valid until terminated by the user or MIORA. We may terminate the contract without notice if you breach any provision of these Terms. SECTION 17 — APPLICABLE LAW These Terms and any separate agreements are governed by Portuguese and European consumer laws. SECTION 18 — CHANGES TO TERMS OF SERVICE We may update these Terms at any time. It is your responsibility to check for changes periodically. SECTION 19 — CONTACT INFORMATION Questions about the Terms of Service can be sent to: 📧 Email: miora@miora.me